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Blog
The Back-Channel: Industry Insights From Behind the Scenes
Today, I'm sharing "The Back-Channel" - an anonymized grab-bag of snippets from conversations with industry insiders
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The Shopping Agent War Begins
In the classic board game Risk, players maneuver armies across continents, form strategic alliances, and attempt to control territory. Today,
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Blog
I Tested Amazon's AI Shopping Agent That Buys From Other Websites — Here's Why It Matters
Amazon has quietly launched one of the most significant developments in agentic AI shopping: a feature called "Buy For
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Blog
What Amazon's Alexa+ Means For Brands: A New Product Discovery Landscape
This post originally appeared in my column for Forbes.com, on Friday March 13, 2025. As Amazon prepares to roll
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Blog
How Autonomous AI Shopping Agents Will Transform Retail
This article originally appeared in my column for Forbes.com on February 25, 2025. Retail's AI revolution is
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Blog
AI in Retail Media: Practical Applications to Get Started Now
I'm excited to continue our series with Lauren Schiavone, founder of Wonder Consulting. In this second installment, we&
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How Open AI's "Operator" Will Change Retail As We Know It
As AI adoption accelerates among consumers, who controls the consumer interface will control the new “retail media.” In some ways, it’s a re-run of the Google or Amazon era of search advertising—only now with hyper-personal data and no real “visual” interface.
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